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Real Estate

Lynx Housing Helpdesk

Housing-specific helpdesk integration and SLA

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lynx_housing_helpdesk · v19.0.1.0.0 · Standard

What this solves

Lynx Housing Helpdesk

Bridge module integrating Lynx Helpdesk with housing management. Links service requests (tickets) to properties, units, and residents. Defines housing-specific SLAs and ticket types.

Key Features

  • Housing helpdesk bridge — create and link helpdesk tickets to units, residents, and properties.

  • Ticket types — housing-specific categories (maintenance, billing, regulatory, resident request).

  • SLA management — define response and resolution SLAs by ticket type.

  • Ticket extensions — helpdesk tickets extended with housing context (property, unit, resident).

Requires

lynx_housing and lynx_helpdesk.

Depends on

lynx_helpdesk lynx_license_enforcer lynx_housing

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