Services
Lynx License Support Hub
Receive support tickets authenticated by license key and linked to the issued license
lynx_support_hub
· v19.0.1.1.0
· Standard
Bêta
Ce que cela résout
Lynx License Support Hub
Turn any Lynx issuer into a support desk for the licenses it issues. A license holder submits a ticket authenticated by their license key; the hub resolves the license on this issuer's own database, attributes the ticket to that license's customer, and links the created helpdesk.ticket to the licensing.license record so an agent sees tier, seats, expiry, and history at a glance.
The same mechanism serves Patrii (issuer #0, for Lynx-tier licenses) and any customer who runs lynx_licensing to license their own software, SaaS, or game to their end customers. Attribution always comes from the resolved license, never from posted identity, and every response is signed with the issuer's own Ed25519 key so an SDK can verify it.
Key Features
License-authenticated intake — POST /api/v1/support/ticket resolves licensing.license.get_license_by_key on the local issuer and rejects unknown keys, for both generic and lynx tiers.
License-linked tickets — helpdesk.ticket gains license_id plus the originating database and server, with a license source channel and a smart button jumping to the license record.
Anti-spoof attribution — the requester is resolved as a contact under the license's own customer_id; posted company identity is ignored.
Signed responses — replies are wrapped by licensing.crypto so the submitting product or SDK can verify them against the issuer public key.
Configurable routing and throttling — a settings page sets the default support team and category and a per-license hourly rate limit.
Intégrations
Lynx License Support Hub fonctionne avec 1 autre module
Chaque pont est livré séparément, vous n'installez donc que ce que votre équipe utilise.
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