Services
Lynx Support Client
Submit and track support tickets to your Lynx issuer from inside your own server
lynx_support_client
· v19.0.1.2.0
Beta
What this solves
Lynx Support Client
Lets an administrator raise a support ticket with the license issuer directly from their own Lynx server and track it, without leaving the product. It reuses the license phone-home rail: the request is authenticated by the stored license key and sent to the issuer's support hub, whose signed reply carries a tokenized link to follow the ticket.
The systray "Assistance" entry opens this screen instead of an external page.
Key Features
In-product submission — a "Support" screen (lynx.support.request) where an admin writes a subject, description and priority and submits.
License-authenticated transport — submit_support_ticket on lynx.license.client posts to the issuer using the stored license key and verifies the signed reply against the pinned issuer key.
Trackable — the created ticket number and a tokenized tracking link are stored on the request and reachable in one click.
Auto-Installation
Auto-installed with lynx_base so every Lynx server ships with in-product support out of the box. Installing it pulls in lynx_license_enforcer (the phone-home rail it authenticates through), so support tickets can always reach the issuer.
Depends on
Try Lynx Support Client on your team.
Free trial, no credit card. Talk to sales when you're ready.