Services
Lynx Support Client
Submit and track support tickets to your Lynx issuer from inside your own server
lynx_support_client
· v19.0.1.2.0
Bêta
Ce que cela résout
Lynx Support Client
Lets an administrator raise a support ticket with the license issuer directly from their own Lynx server and track it, without leaving the product. It reuses the license phone-home rail: the request is authenticated by the stored license key and sent to the issuer's support hub, whose signed reply carries a tokenized link to follow the ticket.
The systray "Assistance" entry opens this screen instead of an external page.
Key Features
In-product submission — a "Support" screen (lynx.support.request) where an admin writes a subject, description and priority and submits.
License-authenticated transport — submit_support_ticket on lynx.license.client posts to the issuer using the stored license key and verifies the signed reply against the pinned issuer key.
Trackable — the created ticket number and a tokenized tracking link are stored on the request and reachable in one click.
Auto-Installation
Auto-installed with lynx_base so every Lynx server ships with in-product support out of the box. Installing it pulls in lynx_license_enforcer (the phone-home rail it authenticates through), so support tickets can always reach the issuer.
Dépend de
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