Change Management
Lynx Change Management - Product Impact
Say which products a service delivers, so a change knows what it touches
lynx_change_management_product
· v19.0.1.1.0
· Standard
Ce que cela résout
Lynx Change Management - Product Impact
Connects the services an RFC affects to the products they deliver, so a change request can answer "what does this touch?" in the language the business and the customer use, not only in the language of the CMDB.
Why a bridge
lynx_change_management does not depend on product and must not start to: adding that dependency would install the catalogue on every tenant that merely upgrades change management, whether or not they sell anything. This module carries the link instead and installs itself only where product is already present.
Key Features
Products on a service - lynx.cmdb.service.product_ids: what this service delivers.
Products on a change - maintenance.request.affected_product_ids, derived from the services the RFC affects, stored so it can be filtered and grouped.
Both directions - a product lists the services it depends on, so a product owner can see what might move underneath it.
Integrates With
lynx_change_management - the services and the change requests.
product - the catalogue the services deliver.
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