Service sur le terrain
Lynx Field Service - Helpdesk
Turn helpdesk tickets into field service work orders and link the two
lynx_field_service_helpdesk
· v19.0.1.0.0
· Standard
Ce que cela résout
Lynx Field Service - Helpdesk
Dispatch a technician from a support ticket, so a reported breakdown becomes a scheduled work order without re-keying.
When a customer reports a fault through the helpdesk, resolving it often means sending someone on site. This bridge adds a one-click action that creates a field service work order from a ticket, carrying over the customer and the issue description, and keeps a link in both directions so agents and dispatchers see the same job from either app.
Key Features
Create work order from ticket — a button on helpdesk.ticket opens a field.service.order pre-filled with the customer and issue.
Two-way link — the ticket keeps field_service_order_id and the work order keeps helpdesk_ticket_id, with smart buttons to cross over.
Idempotent — a ticket that already has a work order opens the existing one instead of creating a duplicate.
Integrates With
lynx_helpdesk — reads helpdesk.ticket (customer, description).
lynx_field_service — creates and links field.service.order.
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