Services
Lynx Live Chat Proactive
Detect connected visitors, start chats first, and email unread messages
lynx_livechat_proactive
· v19.0.1.0.0
· Premium
What this solves
Lynx Live Chat Proactive
Turn live chat from a purely reactive channel into a proactive one. Operators can see who is connected right now, open a conversation before the visitor asks, and never lose an unanswered message: anything left unread past a configurable delay is emailed to the visitor when an address is known.
Works for both same-origin Lynx website traffic and cross-origin embeds (e.g. the Patrii Console and customer sites) using a single presence heartbeat, so a visitor is reachable as soon as the widget is loaded - not only once they start typing.
Key Features
Connected-visitor presence - a heartbeat marks every widget-loaded visitor online in real time, across same-origin and cross-origin embeds.
Online Visitors view - operators browse currently-connected embed visitors in the backend, with linked partner and project context.
Operator-initiated chat - a 'Start chat' action opens a live-chat conversation with a connected visitor; the greeting is delivered on the visitor's next heartbeat even before they engage.
Unread-message email fallback - a scheduled job emails the visitor any operator message left unread past a per-channel delay, with a link to resume the conversation.
Resume links - signed, short-lived links re-attach the visitor to the original conversation on the originating site.
Auto-Installation
This module is not auto-installed. Enable it on a live-chat deployment to add proactive outreach and offline email fallback on top of the standard Lynx live-chat stack.
Integrates With
im_livechat / website_livechat - the live-chat substrate and visitor tracking for same-origin traffic.
lynx_livechat_helpdesk - cross-origin embed identity, presence, and guest linkage.
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